Serviceability of Two-Stage Systems

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In this episode, we are joined by two experts, Bill Wireman and Chris Cantrell, from Logan A/C & Heat Services in Dayton, Ohio. We kick off the conversation discussing the serviceability of two-stage systems, then move to installation differences between two-stage and fixed or variable speed systems. We also discuss a basic checklist homeowners should do before having a technician service a unit.

Host: Lindsay Headings, Digital Marketing and Content Manager, Copeland
Co-Host: Brad Hess, Application Engineering Manager, Copeland

Guests:

Bill Wireman, Field Service Supervisor, Logan A/C & Heat Services
Chris Cantrell, Service Manager, Logan A/C & Heat Services

Timestamps:

0:09 – Welcome
0:44 – Installation differences between two-stage, fixed speed and variable speed system
1:20 – Training for new technicians
2:26 – Setup differences between a two-stage system vs variable speed system
2:56 – Talking to a homeowner about the difference of operation between two-stage and single-stage
4:52 – How thermostats work in two-stage systems
5:30 – Typical issues and troubleshooting of two-stage systems
8:46 – Benefits of a two-stage system
10:27 – Thermostat installation for new two-stage systems
11:12 – Typical issues received on service calls
12:10 – What impact do new regulations have on serviceability
13:12 – Advice for technicians